Terms of Use

1. Introduction

Welcome to the National AIDS and STI Control
Programme (NASCOP) Laboratory Information Systems,
operated under the Ministry of Health, Republic
of Kenya. By accessing or using these platforms,
you agree to comply with these Terms of Use and
applicable Kenyan laws. The systems support
laboratory testing, sample tracking, results
management, healthcare delivery and public
health surveillance.

These Terms apply to visitors using publicly
available website content and to authorised
users of restricted laboratory platforms.
Access requirements for restricted systems
do not apply to ordinary website visitors.

2. Authorized Access and Acceptable Use

Access to restricted laboratory information
systems is limited to authorized healthcare
professionals, laboratory personnel, programme
staff and approved stakeholders. Users must
use the systems only for legitimate professional
purposes, protect their login credentials and
maintain the confidentiality of patient
information. Unauthorized access, disclosure,
modification or misuse of information is
strictly prohibited.

3. Data Protection and Privacy

NASCOP is committed to protecting personal and
sensitive health information in accordance with
the Data Protection Act, 2019, the Digital Health
Act, 2023, and other applicable legislation.
Personal data is collected, processed, stored
and shared only for lawful and authorized
purposes. For more information, please refer
to our

Privacy Notice
.

Information may only be accessed, disclosed
or shared with authorised parties for lawful
healthcare, laboratory and public health
purposes, subject to applicable data protection
requirements and approved data-sharing
arrangements.

4. Information Security

NASCOP applies appropriate technical and
organizational safeguards to protect its
information systems against unauthorized
access, data loss and security breaches.
Users are responsible for maintaining account
security and promptly reporting suspected
security incidents or breaches through
authorized channels.

System activities may be logged and monitored
for security, accountability, compliance and
investigation of suspected misuse, in
accordance with applicable laws.

5. Accuracy and System Availability

NASCOP strives to ensure that information
provided through its platforms is accurate,
reliable and up to date. However, services
may occasionally be interrupted due to
maintenance, system upgrades or technical
difficulties. Laboratory results should be
interpreted by qualified healthcare
professionals in accordance with applicable
clinical guidelines.

6. Third-Party Links and Services

Our platforms may contain links to external
websites or services. NASCOP is not responsible
for the content, privacy practices or
availability of third-party websites.

7. Compliance and Changes

Failure to comply with these Terms may result
in restricted access or other appropriate
action under applicable laws and Ministry of
Health policies. NASCOP may update these Terms
to reflect changes in legislation, technology
or operational requirements. Updated versions
will be published on the relevant platform.

8. Contact Us

For questions regarding these Terms or data
protection matters, please contact: