Accessibility Statement

1. Our Commitment

The Ministry of Health, through the National AIDS
and STI Control Programme (NASCOP), is committed
to making its digital laboratory information
systems accessible, inclusive and user-friendly
for all individuals, including persons with
disabilities. We aim to provide equal access
to digital health information and services
while maintaining privacy, confidentiality
and information security.

2. Accessibility Standards

NASCOP aims to progressively align its digital
platforms with the


Web Content Accessibility Guidelines
(WCAG) 2.2 Level AA

,
alongside applicable Kenyan legislation,
including the Constitution of Kenya, 2010,
and the Persons with Disabilities Act, 2025.
These standards guide our efforts to make
digital information perceivable, operable,
understandable and accessible through
compatible technologies.

3. Accessibility Features

We strive to improve accessibility by supporting:

• Clear and readable content with appropriate
  colour contrast.
• Keyboard navigation and compatibility with
  assistive technologies.
• Accessible electronic forms and understandable
  instructions.
• Compatibility with different devices and
  screen sizes.
• Alternative formats for information where
  reasonably practicable.

4. Accessibility Limitations

Some older systems, third-party applications
or electronic documents may not fully meet
accessibility standards. NASCOP is committed
to identifying and addressing accessibility
barriers through continuous system improvements
and appropriate technical support.

5. Assistance and Feedback

We welcome feedback from users experiencing
difficulties accessing our digital platforms.
Users may request assistance or alternative
formats through the relevant NASCOP system
support team. Accessibility concerns will be
reviewed and addressed where reasonably
practicable.

When reporting an accessibility issue, please
identify the relevant page or system, describe
the difficulty experienced and indicate any
alternative format or assistance required.
Do not include patient records, passwords
or sensitive health information in
feedback messages.

6. Privacy and Data Protection

Any personal information provided when requesting
accessibility assistance will be handled
confidentially and in accordance with the
Data Protection Act, 2019, and our

Privacy Notice
.

7. Updates to This Statement

NASCOP will periodically review this statement
to reflect accessibility improvements,
technological developments and applicable
legal requirements.

8. Contact Us

For privacy or data protection concerns,
please contact:

For accessibility assistance, please use
the support contact provided on the relevant
NASCOP platform.